Introduction

 

This Privacy Policy outlines the approach of RUDRAX CCTV Private Limited (“Company,” “we,” “us,” or “our”) to data protection and privacy, fulfilling its obligations under applicable laws and regulations. This Policy applies to your Personal Information processed by us, whether in physical or electronic mode.

By visiting the Truecloud Plus mobile application (“App”) or providing your information, you agree to be bound by this Privacy Policy and the laws applicable to data protection and privacy. If you do not agree, please do not use or access this App.

This Privacy Policy describes how we collect, use, maintain, share, protect, disclose, or otherwise process your information.

 

1. How We Collect Your Information

 

1.1 Registered Account Information

 

When you register for an account, we collect:

  • Account name
  • Email address
  • Phone number
  • Username and login credentials
  • Nickname
  • Country code
  • Language preference
  • Time zone information

Location Information

When you enable location services, we collect location information to configure the network with your smart device. You may disable this via:

Me > System Authority Settings > Enable/Disable [Location Permission]

Camera Access

Used for scanning QR codes and adding devices. We collect information only when actively scanning.

Me > System Permission Settings > Enable/Disable [Camera Permission]

Photo/Video Uploads

If album permissions are enabled, you may upload media to report device issues.

Me > System Permission Settings > Enable/Disable [Album Permission]

Microphone-Based Services

Used for voice functions including video recording and voice assistant commands.

Me > System Permission Settings > Enable/Disable [Microphone Permission]

Notification Permissions

Used to send service alerts and product notifications.

Me > System Permission Settings > Enable/Disable [Notification Permission]

You may manage permissions through device settings. Disabling permissions stops future collection but does not affect previously collected data.


1.2 Smart Device Information


  • Basic Device Information: Device name, ID, online status, activation time, firmware version, upgrade details
  • Connection Information: MAC address, Wi-Fi SSID, BSSID
  • Device Reports: Surveillance content uploaded to cloud storage


2. Information We Collect


We use collected information to register users, verify identity, process transactions, and maintain accounts.


Contact Details


  • Demographic Data: Name, gender, date of birth, age, nationality
  • Contact Details: Phone numbers, addresses, email addresses

Financial Data


  • Bank account number

Government Identifiers


  • Passport copies
  • Public service number
  • Driver’s license
  • Income tax number

Criminal Records


  • Criminal records and political associations revealed by screening procedures


3. Collection Channels


  • Direct Information: Account registration, service use, orders
  • Communications: Email, phone, mailing address
  • Surveys and Reviews: Voluntary participation
  • Sweepstakes and Contests: Promotional purposes
  • Public Posts: Blogs, social media, product reviews
  • Third-Party Sources: Supplementary information
  • Automated Data: IP address, cookies, MAC address, browser type, geo-location


4. Children’s Privacy


Our App is intended for adults only. We do not knowingly collect information from minors.


5. How We Use Your Information


  • Provide and improve services
  • Troubleshoot and enhance usability
  • Communicate about services and products
  • Conduct statistical research
  • Direct marketing and promotional communications
  • Comply with statutory obligations

We may use aggregated or de-identified data for analytics and service improvement.


6. Information Sharing


We may share data with trusted third parties, affiliates, contractors, and service providers bound by confidentiality obligations.

  • Delivery of services
  • Statistical research and marketing
  • Special offers and integrated services


7. Statutory and Regulatory Compliance


We may disclose data to law enforcement agencies, regulators, courts, auditors, and statutory authorities as required by law.


8. Data Security Measures


We implement security measures including firewalls and encrypted payment processing. Users must keep login credentials confidential.


9. Data Retention


Data is retained as long as necessary to fulfill policy purposes, comply with legal obligations, and resolve disputes.


10. International Transfers


Information may be transferred to servers outside your country, including outside the EEA, in compliance with applicable laws.


11. Your Rights


  • Access your data
  • Correct inaccurate data
  • Erase your data
  • Object to processing
  • Restrict processing
  • Data portability
  • Withdraw consent

Identity verification may be required before processing requests.


12. Changes to This Privacy Policy


We may update this policy periodically. Updates will be posted within the App.


13. Contact Information


RUDRAX CCTV Private Limited
Plot No 9A, Swagat Industrial Park,
Chhatral – Kadi Highway,
Gandhinagar, Gujarat – 382 729
Email: info@rudraxcctv.com
Phone: 9227220010